Contractual framework for using the Ripperclub platform.
These terms, together with your order form, privacy policy, and security addendums, govern the relationship between Ripperclub Pty Ltd and your organisation.
1. Acceptance of Terms
By accessing the Ripperclub platform, the customer agrees to these Terms of Service and any referenced policies. If signing on behalf of an organisation, you represent the authority to bind that entity.
2. Services
Ripperclub provides hosted class management software including scheduling, billing, reporting, messaging, and integrations. Service descriptions, onboarding deliverables, and support SLAs are detailed in your order form or statement of work.
3. Customer Responsibilities
Customers must maintain accurate account information, secure user access, and comply with applicable laws. You are responsible for member communications, consents, and data accuracy imported into the platform.
4. Fees & Billing
Subscription fees, payment processing costs, and implementation charges are invoiced as outlined in your agreement. Unless otherwise stated, invoices are due within 14 days. Late payments may result in service suspension.
5. Data Ownership & Licence
Customers retain ownership of their data. Ripperclub processes data solely to deliver the services and provides export tools. We maintain de-identified analytics to improve the platform.
6. Availability & Support
We target 99.95% availability. Planned maintenance is communicated in advance. Support is delivered via chat, email, and phone with critical incident coverage 24/7 in accordance with documented SLAs.
7. Security & Privacy
Ripperclub implements comprehensive security controls described in our security program and privacy policy. Customers must promptly notify us of suspected breaches and cooperate in any investigation.
8. Term & Termination
Agreements renew automatically unless cancelled with 60 days notice before the end of the term. Either party may terminate for material breach if uncured within 30 days of written notice. Upon termination we provide data exports and assist with transition.
9. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Our total liability is limited to the fees paid in the twelve months preceding the claim.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts located in Sydney, NSW.
Order Forms & SOWs
Specific modules, onboarding packages, and integrations are governed by your executed order form or statement of work. In the event of a conflict, those documents take precedence over this summary terms page.
Modifications
Ripperclub may update these terms for new features or regulatory changes. We will provide at least 30 days notice before updates take effect. Continued use after the effective date indicates acceptance.
Contact
Contract questions can be directed to legal@ripperclub.au. We aim to respond within 2 business days.